You think about it when you contact the often ironically named “customer service” section of a major corporation.
You think about it while you’re on apparently ceaseless hold at a government agency “help line”—and afterward, when you speak with an employee who knows next to nothing and cares even less.
You think about it when you’re seeking a fair shake from any large enterprise.
You’re living it 24-7 when you’re striving to change an inert organizational culture.
All paths point to the same end: Bureaucracy is the Enemy.
