Chick-fil-A has become synonymous with leadership through service in the challenging fast-food industry.
Mark Miller, Vice President, Organizational Effectiveness, serves to lead Chick-fil-A and its many stakeholders. His service ethic reaches an even wider audience through his fine website: chessnotcheckers.com.
Miller is the author of well-received leadership and management books, including several with Ken Blanchard.
The Secret of Teams—What Great Leaders Know and Do, with an introduction by Blanchard, is available from Amazon.com.
Miller has supplemented The Secret of Teams with an excellent “Field Guide and Workbook.”
How The Secret of Teams Workbook Can Serve You
Miller intends his work to enable readers to benefit from his quarter-century of experience. Appropriately, his workbook is relentlessly practical.
It is organized into fifteen topical chapters. They include:
–“The Secret of Teams”—Results are derived at the intersection of skills, community, and talent.
–“Establish a Team Scorecard”—“What’s measured gets done.”
–“Recruit Talent”—How do you identify, hire, and retain the best talent for creating excellent teams?
–“Have Great Meetings”—Meetings are the stock-in-trade of teams. How often are you in meetings you would recall as “great”?
–“Assess Reality”—The best ideas can only be ideas until they are translated into effective action.
Each chapter is brief, just a few pages. The format is consistent: a group exercises relating to the topic, working around specific ideas for action.
Appropriately, there is a lot of space included in each chapter. It’s a reminder that the workbook becomes whatever the reader chooses to make of it.
The Secret of Teams Field Guide and Workbook is highly recommended for anyone committed to effectively serving as a 21st century leader.
If one reads it actively—becomes a participant in co-creation with Mark Miller and your own team—it can spur tremendous value creation.
Nonetheless, even if one decides to read it passively, simply to absorb the lessons on one’s own, it can be useful.
All of our work and life is built around teams. This book can help you to serve and lead effectively in any endeavor, from the world of business to community, family, and friends.
Mark Miller | The Secret of Teams Field Guide and Workbook